Question 1

What are the eligibility conditions for 2-hour response?

Accepted Answer

Inquiries submitted on business days 9:00-18:00 (UTC+8), with complete contact details (WhatsApp / email / phone) and standard categories (stickers / packaging / paper bags / posters / books), will receive professional follow-up within 2 hours.

Question 2

How are weekends and Hong Kong public holidays handled?

Accepted Answer

On weekends and public holidays, the 2-hour response commitment defers to the next business day 9:00. For urgent cases, contact us via WhatsApp (+86 198 8085 1334) with 'URGENT' tag for priority handling.

Question 3

What are the eligibility conditions for 24-hour digital proofing?

Accepted Answer

Submitted on business days 9:00-18:00, with problem-free files (300dpi / CMYK / 3mm bleed / fonts outlined), 100+ quantity, and customer confirmation of proofing need, digital proof is delivered within 24 hours.

Question 4

What if proof files have issues?

Accepted Answer

ZprintPro completes PDF pre-check within 2 hours of order, with free correction of common issues (page count / fonts / bleed). After correction, the 24-hour proofing commitment restarts.

Question 5

What are the eligibility conditions for 24-hour SF Express local?

Accepted Answer

Hong Kong local addresses (HK Island / Kowloon / New Territories), submitted before 14:00 on business days (after 14:00: next day), standard size + weight (≤ 30kg, length ≤ 1.5m), delivered within 24 hours by SF Express.

Question 6

How is SF Express delivery time confirmed?

Accepted Answer

ZprintPro provides SF Express tracking number within 1 hour of order, with real-time delivery tracking. Urgent orders can request SF Express Priority (extra fee applies).

Question 7

What are the eligibility conditions for 24-hour digital printing?

Accepted Answer

Submitted on business days 9:00-18:00, quantity 1-500 (digital economic batch), problem-free files, standard paper (coated / offset / no special paper), digital printing completed within 24 hours.

Question 8

How to choose digital vs offset printing?

Accepted Answer

Digital fits 1-500 copies urgent orders, no plate fee, 24h delivery; offset fits 500+ bulk orders, lower unit price, 3-5 business days. ZprintPro 30-second AI instant quote auto-recommends the best option.

ZprintPro Service Commitment · Eligibility FAQ

2-Hour Response

24-Hour Digital Proofing

24-Hour SF Express Local

24-Hour Digital Printing

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