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No.1 Jiacheng Road, Pinghu Street, Longgang District, Shenzhen, Guangdong 518111 · Shenzhen Cailong Printing & Packaging Co., Ltd.
Mon - Sat 09:00 - 18:00 (GMT+8)
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China mainland 24h · Hong Kong local support
Frequently Asked Questions
What are the eligibility conditions for 2-hour response?
Inquiries submitted on business days 9:00-18:00 (UTC+8), with complete contact details (WhatsApp / email / phone) and standard categories (stickers / packaging / paper bags / posters / books), will receive professional follow-up within 2 hours.
How are weekends and Hong Kong public holidays handled?
On weekends and public holidays, the 2-hour response commitment defers to the next business day 9:00. For urgent cases, contact us via WhatsApp (+86 198 8085 1334) with 'URGENT' tag for priority handling.
What are the eligibility conditions for 24-hour digital proofing?
Submitted on business days 9:00-18:00, with problem-free files (300dpi / CMYK / 3mm bleed / fonts outlined), 100+ quantity, and customer confirmation of proofing need, digital proof is delivered within 24 hours.
What if proof files have issues?
ZprintPro completes PDF pre-check within 2 hours of order, with free correction of common issues (page count / fonts / bleed). After correction, the 24-hour proofing commitment restarts.
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